Current vacancies at PSS

Post: Helpline Information Officer

Hours: 30 hours a week over 4 days (9am to 5pm)

Salary: Starting at £19,500pa (pro-rata) 

Contract: The successful applicant will have a 3-6 month probationary period and be offered an initial one year contract (with the possibility of further extension)

Responsible for: Providing an initial point of contact with the Charity and updating information resources.

Location: PSS HQ, 19G Normandy Way, Bodmin, PL31 1RB. NB. Due to the nature of the role, this is an office-based position.

Job description

Working within the support team, the Helpline Information Officer will be the first point of contact for people contacting the charity via the telephone helpline for information about nausea and vomiting in pregnancy (NVP) and Hyperemesis Gravidarum (HG). Working as part of the support team, you will provide information and resources via telephone and email, as well as referring on to other sources of support and expertise. It is the role of the Helpline Information Officer to respond to requests offering empathy, understanding, and providing callers with immediate support and validation. The role involves providing medical information in a lay format and requires the ability to understand complex research findings and explain it to others, however, full training will be provided. 

This diverse role will also include working with external professionals and the charity medical board to ensure that information the support team provides is accurate and up to date with current medical literature, guidelines, and in a format which can be understood by our service users.  

If you have any questions about this position please contact the Chief Operations Officer at Leonie@pregnancysicknesssupport.org.uk 

The application deadline is Sunday 27th February 2022 at 11.59pm. 

Full job description and person specification can be found here

CLICK HERE TO APPLY